Refund policy

Returns & Refunds

Every Hammerstead Supply Co. item is made to order. Because each item is produced specifically for your order, we do not accept returns or exchanges for incorrect size or color selections, or for changes of mind.

Please review the product description and size guide carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, misprinted, or you receive the wrong item, contact us within 30 days of delivery. Please include your order number and clear photos showing the issue.

If the issue is confirmed, we’ll make it right with a replacement or refund, as appropriate. You will not be required to return a damaged or defective item unless we specifically request otherwise.

Order Changes & Cancellations

Because orders may enter production shortly after they are placed, changes or cancellations are not guaranteed. Contact us as soon as possible after ordering and we’ll do our best to help before production begins.

Refunds

Approved refunds are issued to the original payment method. After a refund is issued, your bank or card provider may require additional processing time before the funds appear in your account.

Questions or Order Problems

If something isn’t right with your order, contact us through our website and include your order number so we can help.